Privacy Policy
Last Updated: September 3, 2026
HLX Cosmetics respects your privacy and is committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when using our website or purchasing our products.
This information may include:
- Your name.
- Billing and shipping addresses.
- Email address.
- Telephone number.
- Order and transaction information.
- Account information, if you create an account.
- Communications you send to customer support.
- Product preferences and purchase history.
Payment Information
Payments made through our website may be processed by third-party payment processors.
HLX Cosmetics generally does not directly store complete payment card numbers or card security codes. Payment information may be collected and processed directly by our payment service providers in accordance with their own privacy and security practices.
We may receive limited information relating to your transaction, such as payment status, transaction identifiers, payment method type, or the last digits of a payment card.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.
This information may include:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Pages visited.
- Referring website or source.
- Date and time of visits.
- General geographic information.
- Website interactions and browsing activity.
This information helps us understand how visitors use our website, improve site performance, identify technical issues, and protect against fraudulent or unauthorized activity.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide essential site functionality, remember preferences, analyze website traffic, improve performance, and support marketing activities.
Some cookies are necessary for features such as shopping carts, checkout, account access, security, and fraud prevention.
Other cookies may be used for analytics or advertising purposes. Depending on your browser and location, you may be able to limit or disable certain cookies through your browser settings or available cookie controls on our website.
Disabling cookies may affect the functionality of certain portions of the website.
How We Use Your Information
We may use collected information to:
- Process and fulfill orders.
- Process payments and transaction requests.
- Ship products and provide delivery updates.
- Communicate with you regarding your order.
- Respond to customer service inquiries.
- Manage returns, refunds, and exchanges.
- Maintain and administer customer accounts.
- Improve our products, website, and customer experience.
- Analyze website performance and visitor activity.
- Prevent fraud, abuse, unauthorized activity, and security threats.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
- Send marketing communications when permitted by law and your preferences.
Order Communications
When you place an order, we may send transactional communications related to your purchase. These may include order confirmations, payment notifications, shipping confirmations, tracking information, delivery updates, return information, and customer service messages.
Transactional communications are separate from promotional marketing communications and may be necessary to complete or service your order.
Marketing Communications
If you choose to receive marketing emails, promotional messages, or similar communications from HLX Cosmetics, we may use your contact information to send product announcements, promotions, company news, and other marketing information.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the message or by contacting us.
Unsubscribing from promotional communications does not prevent us from sending necessary transactional or customer service messages.
How We Share Information
HLX Cosmetics may share personal information with service providers that assist us in operating our business and providing services to customers.
These providers may include:
- Payment processors.
- Website hosting and ecommerce providers.
- Shipping carriers and fulfillment providers.
- Analytics providers.
- Email and communications providers.
- Fraud prevention and security providers.
- Professional advisors such as accountants, attorneys, and consultants.
These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.
Sale of Personal Information
HLX Cosmetics does not sell personal information for monetary compensation.
Certain advertising, analytics, or marketing technologies may involve disclosures of information that could be treated as a "sale," "sharing," or targeted advertising under certain privacy laws. Where required, consumers may have the right to opt out of these activities.
Legal & Compliance Disclosures
We may disclose information when reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders, subpoenas, government requests, or other lawful requirements.
We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of HLX Cosmetics, our customers, our service providers, or others, or to investigate fraud, abuse, or suspected illegal activity.
Business Transfers
If HLX Cosmetics is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
HLX Cosmetics uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted through or stored in connection with our website.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.
These rights may include the ability to:
- Request access to certain personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request information regarding how personal information is collected or disclosed.
- Opt out of certain targeted advertising, sale, or sharing activities where applicable.
- Withdraw consent where processing is based on consent.
- Appeal certain privacy-related decisions where applicable.
These rights are subject to applicable legal limitations and exceptions.
California Privacy Rights
California residents may have additional privacy rights under applicable California privacy laws, subject to statutory thresholds, limitations, and exceptions.
Where applicable, these may include rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information.
HLX Cosmetics will not unlawfully discriminate against consumers for exercising applicable privacy rights.
Children's Privacy
Our website and products are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or services that are not controlled by HLX Cosmetics.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third-party services before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements.
When changes are made, the revised Privacy Policy will be posted on this page and the "Last Updated" date will be updated.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact HLX Cosmetics.
Privacy Requests
When submitting a request regarding your personal information, we may need to verify your identity before completing the request.